PRIVACY POLICY
Your Privacy &
Data Protection
We are committed to protecting your personal information and
maintaining transparency regarding the collection, usage,
processing, and storage of customer data across our platform.
1. Collection of Personal Information
We may collect customer information including name,
mobile number, email address, PAN details, Aadhaar
information, address, employment details, and banking
information for loan processing and verification purposes.
2. Secure Data Protection
Customer data is protected through secure systems,
encrypted communication methods, restricted access
controls, and industry-standard security practices
designed to prevent unauthorized access.
3. Identity Verification
Personal information may be used for identity verification,
KYC validation, fraud prevention, and eligibility checks
through authorized verification partners and agencies.
4. Loan Eligibility Evaluation
Customer data may be analyzed for assessing repayment
capability, credit profile, income stability, and loan
eligibility as part of the application process.
5. Credit Bureau Verification
We may access credit reports and financial information
from authorized credit bureaus including CIBIL and
other regulated agencies for evaluation purposes.
6. Digital Verification Services
Information provided by customers may be used during
Aadhaar verification, PAN validation, Video KYC,
e-signature verification, and related compliance processes.
7. Communication & Notifications
Customers may receive SMS, calls, emails, notifications,
repayment reminders, service updates, and loan-related
communication through authorized channels.
8. Cookies & Website Analytics
Our platform may use cookies, analytics tools, and
tracking technologies to improve website performance,
customer experience, security, and service functionality.
9. Information Sharing
Customer data may be shared with regulated financial
institutions, verification agencies, payment partners,
collection partners, or legal authorities when required.
10. Regulatory Compliance
We comply with applicable laws, regulatory guidelines,
RBI-related directives, and lawful requests regarding
financial services and customer data processing.
11. Data Retention Policy
Customer information may be retained for operational,
legal, audit, compliance, fraud prevention, and dispute
resolution purposes for the required duration.
12. Customer Consent
By using our platform and services, customers provide
consent for information collection, verification,
processing, and communication related to loan services.
13. Fraud Prevention Measures
Customer information may be monitored and analyzed to
identify suspicious activities, fraudulent applications,
unauthorized transactions, or policy violations.
14. Data Storage & Infrastructure
Customer information may be stored securely on protected
servers, cloud infrastructure, and authorized systems
with restricted operational access.
15. Third Party Services
Certain services including payment gateways, KYC providers,
analytics tools, and communication platforms may operate
through trusted third-party service providers.
16. Confidentiality Obligations
Employees, service providers, and operational teams are
required to maintain confidentiality and comply with
internal privacy and security standards.
17. Policy Updates
Privacy policy terms may be updated periodically based
on regulatory requirements, operational improvements,
or service enhancements without prior notice.
18. Grievance & Support
Customers may contact our support or grievance team
regarding privacy concerns, information requests,
correction requests, or service-related issues.
19. Acceptance of Terms
Accessing or using our website, mobile platform, or
loan services indicates customer acceptance of the
privacy practices and related operational policies.
20. Online Platform Usage
Customers are advised to use secure devices, protect
login credentials, avoid unauthorized access, and ensure
safe browsing practices while accessing digital services.
“At SalarySewa, we resolve any issues or complaints you may have about our services a top priority. Following the Information Technology Act of 2000 and pertinent legislation, we are glad to give you our dedicated Grievance
Officer's contact information:
Name: Subhajit Bhattacharjee
Mobile: +91 8796991817
Email: grievance@salarysewa.com
We invite you to contact our Grievance Officer if you have problems or want to complain about our services. They're dedicated to helping you solve any issues and ensuring your experience is easy and satisfying. If you have any inquiries
or problems, don't hesitate to contact our grievance officer. Your satisfaction is crucial to us at SalarySewa, and we are committed to rapidly and effectively resolving any issues.”